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Terms and Conditions

Last updated: 16 SEPTEMBER 2026

These Terms and Conditions govern your access to and use of the Pollysys website at www.pollysys.com and any information, articles, checklists, templates or other resources made available through it.

By accessing or using this website, you confirm that you accept these terms. If you do not accept them, please stop using the website.

1. About Pollysys

This website is operated by Pollysys.

Pollysys Global Solutions Ltd, trading as “Pollysys” (referred to as “Pollysys”, “we”, “us” or “our” throughout this document).

Email: sayhello@pollysys.com

2. Scope of These Terms

These terms apply to the use of our public website and website resources.

They do not govern the delivery of paid consultancy, managed IT, automation, cloud, cybersecurity, Microsoft 365, AWS, SEO or digital marketing services.

Paid services will be governed by separate written terms, which may include:

  • A proposal or quotation
  • A statement of work
  • A service agreement
  • A service-level agreement
  • A data-processing agreement
  • Project-specific conditions
  • Acceptable-use or security requirements

Where a separate written agreement conflicts with these website terms, the separate agreement will apply to the relevant services.

3. Website Access

We provide access to this website on a temporary basis. We may update, suspend, restrict or withdraw all or part of the website where reasonably necessary.

We do not guarantee that:

  • The website will always be available
  • Access will be uninterrupted
  • Every feature will operate without error
  • Content will always remain unchanged
  • The website will be compatible with every device or browser

You are responsible for arranging the equipment, software and internet connection required to access the website.

4. Information on This Website

Website content is provided for general information only. It should not be treated as professional, legal, regulatory, financial, cybersecurity or technical advice for your particular circumstances.

Although Pollysys takes reasonable care when preparing content, we do not guarantee that every page will always be complete, accurate, current or suitable for a specific purpose.

Technology platforms, laws, security risks, supplier terms and recommended practices can change. You should obtain appropriate advice and confirm material information before acting upon website content.

5. No Client Relationship

Visiting this website, downloading a resource, submitting an enquiry or communicating with Pollysys does not automatically create a client, adviser, supplier or contractual relationship.

A service relationship begins only when the relevant parties enter into an approved written agreement or otherwise confirm the engagement in writing.

We are not required to accept an enquiry, provide a proposal or undertake work solely because somebody contacts us through the website.

6. Enquiries and Information You Provide

When submitting information through the website, you must ensure that it is accurate, lawful and not misleading.

You must not submit:

  • Information you are not authorised to provide
  • Unnecessary confidential information
  • Passwords or authentication details
  • Malicious code or unsafe files
  • Unlawful, abusive or defamatory material
  • Personal data relating to another person without an appropriate lawful basis
  • Special-category or highly sensitive information unless Pollysys has specifically requested it through an agreed secure process

Submitting an enquiry does not guarantee a response within a particular period unless Pollysys has expressly agreed otherwise.

Our handling of personal information is explained in our Privacy Policy.

7. Website Resources and Downloads

Pollysys may provide templates, checklists, guides, articles and other downloadable resources.

These resources:

  • Are provided for general information
  • May require adaptation to your organisation
  • Do not constitute legal, compliance or professional advice
  • Do not certify that your organisation is secure, compliant or ready to implement a particular technology
  • Do not guarantee savings, performance, growth or another outcome
  • May become outdated as technology, guidance and legal requirements change

You remain responsible for deciding whether a resource is suitable and for obtaining specialist advice where necessary.

Unless stated otherwise, resources are provided for internal organisational use only. You must not sell, republish or commercially distribute them without written permission from Pollysys.

8. Artificial Intelligence Content

Some website content or resources may discuss artificial intelligence, automation or agentic workflows.

Nothing on this website should be interpreted as a recommendation to use AI without an appropriate assessment of its purpose, information, risks, permissions, human oversight and legal obligations.

Examples and illustrative workflows are not promises of performance. AI-generated or AI-assisted outputs can be incomplete, inaccurate or unsuitable and should receive appropriate human review.

Pollysys does not guarantee that any AI system will be accurate, secure, compliant or appropriate for a particular decision.

9. Case Studies and Illustrative Content

Case studies may include genuine client engagements, anonymised examples or clearly labelled illustrative scenarios.

Illustrative scenarios are provided to explain a possible approach and must not be interpreted as evidence of a completed client engagement.

Results, percentages, time savings and quotations should be treated as verified client evidence only where the page clearly confirms their status and provides suitable context.

Individual results depend on the starting position, scope, systems, people, data, implementation and measurement method.

10. Intellectual Property

Unless otherwise stated, Pollysys or its licensors own the intellectual-property rights in:

  • Website design and branding
  • Written content
  • Graphics and illustrations
  • Templates and checklists
  • Downloadable resources
  • Original photographs and videos
  • Software, code and interactive features

You may view website pages and download resources made available for that purpose.

You must not, without prior written permission:

  • Copy or republish substantial website content
  • Sell or commercially distribute our resources
  • Remove copyright, attribution or brand notices
  • Modify content and present it as approved by Pollysys
  • Use Pollysys branding in a misleading manner
  • Create derivative commercial products from our resources
  • Use automated systems to extract substantial amounts of website content

Brief quotations may be used where legally permitted and accompanied by suitable attribution.

11. Acceptable Use

You must not use this website:

  • For unlawful, fraudulent or malicious purposes
  • To introduce viruses, malware or harmful code
  • To attempt unauthorised access to the website or connected systems
  • To interfere with website performance or security
  • To test for vulnerabilities without written authorisation
  • To collect information about other users
  • To impersonate Pollysys or another organisation
  • To infringe privacy, confidentiality or intellectual-property rights
  • To send unsolicited or abusive communications
  • To use website content to mislead another person

We may restrict or block access where we reasonably believe these terms have been breached or the website is being placed at risk.

12. Links to Other Websites

This website may contain links to third-party websites, platforms and resources.

These links are provided for convenience and context. Unless expressly stated, a link does not mean Pollysys endorses, controls or accepts responsibility for the third party or its content.

Third-party websites have their own terms, privacy policies and security practices. You should review them before using those services or providing personal information.

13. Links to the Pollysys Website

You may link to publicly available pages on this website provided that the link:

  • Is lawful and fair
  • Does not damage or misuse the Pollysys name
  • Does not falsely suggest a partnership, endorsement or approval
  • Does not present Pollysys content as your own
  • Does not place our website inside a misleading frame or interface

We may ask you to remove a link where it is misleading, unlawful or harmful.

14. Website Security

Pollysys takes proportionate steps intended to protect its website, but no online service can be guaranteed to be completely secure or free from harmful material.

You are responsible for using suitable security software and protecting your own devices, accounts and information.

You must not rely on the website as the sole storage location for important information or downloaded resources.

15. Limitation of Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Any other liability that cannot legally be excluded

Subject to the above, Pollysys will not be responsible for loss or damage arising solely from:

  • Reliance on general website information
  • Temporary website unavailability
  • Use of third-party websites
  • Incompatibility with your device or software
  • Failure to maintain appropriate backups or security
  • Unauthorised or unlawful use of the website
  • Use of a template, checklist or guide without appropriate professional review

If you use this website for business purposes, Pollysys will not be liable for indirect or consequential loss, loss of profits, revenue, business, anticipated savings, goodwill, opportunity or data arising from website use, to the extent permitted by law.

Nothing in these terms affects any mandatory rights that cannot legally be limited.

16. Privacy and Cookies

Our collection and use of personal information are explained in our:

Where required, non-essential cookies and similar technologies will be used according to the choices made through our cookie-consent tool.

17. Changes to the Website

We may update website content, resources, features and links without notice.

We may also remove material that is outdated, inaccurate, unavailable or no longer consistent with Pollysys services.

The publication of content does not create an obligation to continue offering a particular service, resource or feature.

18. Changes to These Terms

We may revise these Terms and Conditions when our website, services or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.

Your continued use of the website after an update means that the revised terms will apply from the date they are published.

19. Severability

If any provision of these terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remaining provisions will continue to apply.

20. No Waiver

If Pollysys does not immediately enforce a provision of these terms, this does not mean that we have waived our right to enforce it later.

21. Third-Party Rights

Unless expressly stated otherwise, no person other than Pollysys and the website user has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

22. Governing Law and Jurisdiction

These terms and any dispute relating to the use of this website are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory rights that apply to an individual in another part of the United Kingdom or another jurisdiction.

23. Contact Pollysys

Questions concerning these Terms and Conditions should be sent to:

Pollysys
Email: sayhello@pollysys.com