13+ Type of IT Support Services: Detailed IT Services

IT Support Services: Detailed IT Services

“To make your business jump high on the growth and success trajectory, you need the right management of IT support services.”

Do you know how much money does Amazon loses per second of downtime?

Its closely around $10K. (Source: Independent.co.uk)

OMG! But it’s True. Every second matters!

Whether you are a start-up, SMB or a flourishing Enterprise, there are just two primary things that you need to drive your business – strong Information Technology (IT) and high-speed Internet.

Rest is secondary.

POV: Everything from storage and computation to cybersecurity and remote networking, IT Support Services London help you go agile, robust, global and ensure business continuity.

So, let’s have a look at different types of IT Support Services that organizations need to boost revenue, productivity, and efficiency for their IT functions.

What are IT Support Services & why they are needed?

If a good IT infrastructure serves as the pillar for the growth of an organization, then exceptional IT support services help to thrive and survive in the digital world.

IT Support refers to providing services for all types of IT related issues such as network security, digital transformation, anti-virus protection, data security/analytics, cloud management etc.

IT managed services providers save the organizations from devastating downtimes and other significant losses that could potentially hamper the growth and success of the business.

IT Support services are needed to ensure that IT infrastructure of any enterprise works seamlessly, uninterruptedly, efficiently, and optimally.

Types of IT Support Services

Before investing in any IT Support service, it’s advisable to reach out to an IT services consultant or evaluate your own needs/requirements.

Apart from reducing costs, a right IT Support Service(s) will enable you interact with technology in a better and efficient manner.

Let’s check some of the common types of IT Support services.

1. Remote Networking


Types of IT Support Services


Remote networking services help add a new remote location to your existing network.

From working on the basic equipment (servers, virtual machines, email servers etc) to telecommunication lines and other networking assets, these services help ensure communication continuity between the locations.

From design to deployment, remote networking offers a “24 X 7 Always ON!” feature that boosts end user experience as well as makes all employees and locations accessible in just a click.

Benefits of Remote Networking Services

The IT Support services help deliver accurate and top performance for all IT functions by detecting flaws/issues before they turn into faults.

They also devise solutions using data-driven approaches that optimise Capex by delivering things right in the first time.

Have a look at some major benefits of remote networking services.

  1. Maximizes Business Continuity

Remote networking access services offer flexible, simple, and secure network access to remote users (employees) of global enterprises that ensures business continuity without any disruption.

  1. Boost Productivity

When a new location gets added to your existing location the productivity automatically gets a boost as the applications can be accessed from any location, anytime and from any device.

  1. Custom Solutions

The remote networking providers design and develop custom solutions remote that exactly match the business needs.

Also, IT functions are designed to offer custom levels of security that ensure high-performance.

  1. Saves cost & time

As the downtimes are significantly reduced and are almost negligible, the costly repairs and revenue loses are mitigated.

Additionally, the network is designed keeping scalability into consideration, long term costs are also minimised.

Professional remote networking services ensure addition of new locations in days rather than months and add new users within hours rather than days.

  1. Predictive Analytics

Remote networks can easily be monitored for breaches, flaws and issues.

These can be detected and diagnosed much early before they impact the health of network.

2. Data Backup & Restoration


Data Backup & Restoration

Data Backup and restoration is basically a process of backing up data in case of data loss such as data corruption, breach, or deletion.

It also includes preparing secure systems that help speedy recovery of data with minimum downtime.

How is data backed up today by Managed Service Providers?

Hard disks, tapes or other secondary devices may not be reliable and secure these days.

That’s the reason more and more organizations are switching to cloud-enabled backup solutions ensure highly secure, authentic backups where data can be restored within minimum downtime.

Data Backup is one of the steps in case of a disaster recovery plan that saves the on-premises data as well as other software applications using a data center.

An IT services provider will understand your IT infrastructure, investments, recovery objectives and other available resources to device a perfect data backup and restoration plan for your business. This includes:

  1. Data Snapshots

Here snapshots of the data are taken at regular frequency and time intervals. These intervals can be configured as per the business goals.

  1. Data Replication & storage

Here you may choose any cloud platform such as Google Cloud, AWS, Azure, Oracle cloud etc many options are available in the market.

This cloud platform will replicate and backup data locally as well as on cloud. Thus, saving you from natural and man induced disasters and other unforeseen vulnerabilities.

  1. Business continuity planning

Business continuity plans are made to ensure business systems are recovered well and keep working with minimum disruption

  1. Data Recovery

Systems are configured and proper recovery plans are deployed to get the business back in action and make sure it is always available.

Cloud enabled Data Backup and restoration services prepare the business for:

  • Natural Disasters

We know, natural disasters can completely wipe out entire centre or any physical location.

Going for cloud enabled data backup ensures data replication over multiple data centers across different global geographics.

  • Viruses & Malwares protection

A cyber virus or ransomware has the capability to completely destroy a digital system within seconds!

Having data back-up ensures minimum downtime and makes your business up within minutes. Thus, saving on your reputation and customer base.

  • Compliance & Regulations

A good data backup and recovery service provider ensure that your data is protected and stored appropriately following the data protection regulations and acts.

3. Antivirus Protection


Antivirus Protection

A computer virus or a malware is a self-replicating malicious code or program that infects the system and can cause damage to the IT infrastructure.

It will lead to data breach, steal personal details or send unauthorised messages which may cause severe financial and integrity damage to the company.

Once the data gets corrupted or hacked there is no solution to get it back. Antivirus solutions help protect the business from such malware attacks and safeguard company’s data and reputation as well.

Why is antivirus solution important for businesses?

Antivirus protection suite is an umbrella term for a set of processes that help keep a check over the malicious codes such as viruses, Trojans, warmth, other ransomwares attacks that making an unauthorised access into network.

Antivirus serves as the wall of defence between your business’ sensitive data and the hackers.

Going beyond Traditional Anti-virus Protection Solutions

In this ever-growing digital economy, businesses have gone over cloud by moving their applications on SAAS platforms and other cloud applications.

So, the businesses need much more protection than ever before.

A system having no antivirus solution installed becomes vulnerable to malicious codes and turns up as a potential site for hackers to enter the network or system.

For enterprises and growing SMBs, apart from standalone antivirus software and comprehensive antivirus suites, we need cloud enabled antivirus protection as well which can be monitored and managed from anywhere and anytime across the globe.

How advanced anti-virus solution works?

An antivirus protection solution performs regular scans in real time to detect the type of threat and act accordingly.

Action taken includes quarantining define, abandoning the file from opening, segregating, deleting or notifying that the system is under threat to the user (or network operator).

For a personalized cloud-enabled antivirus protection solution, any unwanted or suspicious threat is immediately notified to the service provider.

The managed IT service providers assess the situation and can come up with the best possible solution that can that help deal with the situation in a flawless way.  This includes:

  • Antispyware
  • Intrusion prevention
  • Anti-Adware
  • Geo blocking i.e. country based blocking
  • Defending against internal threats
  • Protection against compromised devices
  • Safeguarding against Advanced Protection Threats (APT)
  • Protection against unknown malware
  • Enterprise level endpoint protection for threats originating at network endpoints (workstations, servers, remote devices)

POV: Club Anti-Virus Protections Services with Managed IT Support Services for Best Results

Having continuous monitoring of the network for threat detection by trained IT professionals is equally important in addition to professional assistance for installing antivirus.

Combining antivirus protection services with managed IT support services makes the things affordable, authentic, reliable and ensures business continuity.

4. IT Consultancy

IT Consultancy


Information technology or IT in a business infrastructure refers to everything (both software and hardware) that manages digital business processes and IT functions.

The new disruptive technologies are making the growth and innovation within the business more challenging day by day.

Here IT consultation services comes to play.

What are IT consulting services?

IT consultation services refers to advisory services that help businesses assess different technologies to align them with their business functions.

The IT consultants use their expertise, skills and knowledge to solve tech related issues and offer operational, architectural, and implementation assistance.

IT consultation services can help businesses gain a better, improved and competitive edge in the industry. This includes:

  • New technology implementation,
  • Product/service launch,
  • digital transformation know-how or
  • improving the performance of legacy systems,

Benefits of IT consultancy services

There are a lot of substantial risks involved when it comes to launch new products, deploy IT infrastructure or go for digital transformation.

With right IT consulting service provider, the investments are justified as well as will soon gear up to pay good dividends and phenomenal ROI.

The benefits include:

  • Businesses can focus on core business that pushes productivity
  • Better technological solutions that are aligned with business objectives
  • Costs and risks are greatly reduced
  • Efficient and optimised IT infrastructure
  • Seamless digital transformation

How IT consultancy services UK work?

Most of the IT consultancy services providers offer these five broad services:

  • IT Assessment

Be it small or large enterprise, IT consultants identify the challenges of the existing markets, systems, ongoing business processes and business objectives.

Valuable insights are derived after discussing with the stakeholders and the business owners.

  • Risk Analysis

Potential security gaps and vulnerabilities are evaluated, analysed and solutions are drafted by IT consultants to reduce the exposure.

Professional IT Consultants also aid in proper network design and deployment that ensures that the IT infrastructure is well prepared to deal and mitigate any future threats and risks to the company.

  • Strategy & Planning

Proper planning and strategies are curated to refine the existing systems and adding/implementing new technological solutions into the system.

  • Regulatory & Compliance

From human resource allocation to remote user access, IT consultancy firms ensure all governance regulatory compliance are adhered properly.

This ensures zero disruption to business and successful scalability.

  • Custom application Development

From AI to cloud deployment, IT consultants deeply study the technology technological needs and requirements of the company to frame suitable custom applications and solutions.

Thus, taking the organisation at par with the growing market needs.

Kick start your IT journey with reliable IT consultancy company.

5. Managed IT Services


Managed IT Services

The changing technological trends have led to high IT infrastructure costs as the hardware and software needs to be more sophisticated to cater to these trends.

Also, upgrading from legacy systems, monitoring remote locations, managing cloud services, business transformation and other data compliance issues clogs up the daily operations and make things delayed and unproductive.

Here Managed IT services comes to play.

What are Managed IT services?

Managed IT services refers to outsourcing the responsibility for monitoring, maintaining, and anticipating the future IT needs proactively that improve business operations, optimise expenses and streamline IT management.

A company providing managed IT services is known as managed service provider or MSP.

POV: MSP takes care of your cloud infrastructure and applications while freeing you to focus on growing and scaling business.

What are benefits of availing managed IT services London?

Managed IT services help the organizations (irrespective if their size) to improve their market score cards. The benefits include:

  • Improve client adoption rate and boost customer satisfaction
  • Regulatory compliance with government and other industry standards
  • Improve Agility as the organization can quickly scale as required by the industry
  • Assured uptime with 24/7 availability of apps
  • Proactive managed security and support

What types of managed IT services are available?

From IT systems management to cloud monitoring and from managing network to monitoring remote locations managed IT services providers takes control of all IT services.

Have a look at some of the common ones

  • IT Infrastructure assessment, monitoring and administration
  • Managed application services (SAAS platforms)
  • Managed DevOps
  • Network Support
  • Complete cloud management
  • Data Security & Restoration
  • Other IT Support Services

So, its high time to partner with company offering managed IT services near me and free-up your precious time to focus on core revenue generating opportunities.

6. IT Infrastructure Consulting


IT Infrastructure Consulting

Be it centralised or decentralised, the IT infrastructure of the business is the foundation pillar of the organization.

IT infrastructure consulting refers to assessing the existing IT and integrating new IT components within an organisation depending on the need, requirement, and business objectives.

This includes designing, integration and management of networks, servers, data centers, IT systems, business processes, resources, people and everything that is related to usability of data and information.

IT infrastructure consulting is also known as IT infrastructure management.

Prime Objectives of IT Infrastructure Consulting

Have a look at the prime objectives of every IT Infrastructure consulting provider.

  • System optimization to boost efficiency.
  • Develop and prioritize business functions.
  • Improve workplace productivity and to reduce operational costs and
  • Upgrading legacy systems to new technology
  • Make IT future proof, scalable and 100% secure
  • Turn the business agile, service-oriented, and truly competitive

What does IT infrastructure consultant do?

An IT Infrastructure Consultant not only helps in assessing the IT in the organisation but also opens new gateways of opportunities for the businesses backed with successful strategy realisation.

The roles and responsibilities of an IT infrastructure consultant are:

  • Technical audit to assess existing IT infrastructure and new requirements
  • Proposing new recommendations for the development of it according to industry standards
  • Designing strategic solution that optimise infrastructure
  • Auditing IT infrastructure management processes and optimising them
  • Help plan the budget requirements for development of IT

Scope & Benefits of IT Infrastructure Consulting

Let’s get down to the benefits of IT infrastructure consulting services to the business and check how it helps the organization to grow and set benchmarks.

The major benefits include:

  • Ensures interlinking of all IT systems in the organisation
  • Seamless integration and streamlining of IT architecture
  • Formulation and implementation of and risk management policies affectively to mitigate any cyber threat
  • Automates the processes. Thus, making the systems faster and super-efficient.
  • Smooth transition between different technologies such as from traditional to cloud based services

7. Hardware Support


Hardware Support

Data security and business continuity are two major prime concerns for any organisation, be it small scale, SMB or a big enterprise.

For that, most of the companies have in-house teams trained to provide support required.

But, if inhouse team lack experience and skills, the repercussions can be catastrophic and sometimes may result into production paralyses or total collapse of the business.

Outsourcing hardware support services to an MSP (managed service provider) guarantees to keep the business operational with minimum downtime.

Also, enabling you to focus on your core expertise rather than wasting time on maintain and managing complex hardware.

What are the solutions are provided by hardware support services?

Hardware support services not only improve operational downtime but also avoid expensive system failures that are critical for an organisation’s growth and continuity.

Let’s check out some of the pioneering solutions offered by outsourcing hardware support services.

  • Holistic solutions: The hardware support engineers device continuous strategy for repairing, upgrading, servicing the hardware components.
  • Personalized support: Now you can easily avail hardware support services through pay as you go model and can also scale up and down being on the budget.
  • Managed hardware support: Outsourcing hardware support services makes maintaining multiple OEM (original equipment manufacturers) easy that too in the mixed IT ecosystem.
  • Continuous monitoring and managing: The hardware support engineers regularly monitor your hardware for any security breaches, flaws or malfunctions. They offer appropriate resolution to the issue before it wreaks havoc.

How hardware support services aid in business stability?

Managed hardware support services ensures that the IT infrastructure is always operational and stands optimised.

Here’s how hardware management makes your business go online always.

  • Better decision making

Exceptional hardware support service analyses the market trends and latest developments in a better way and implement the same in the IT which makes it high performing.

This helps the organisations to solve complex problems and aids in better decision-making. Thereby, accelerating time to market and stay competitive.

  • Boost operational efficiency

Professionally managed hardware means an “always-on” network with zero hardware downtime. Also confirming no network breaches or business process slow down due to any hardware malfunction.

This ensures that business processes stay uninterrupted and get completed in the expected time.

  • Decreases frequent downtime

Downtimes greatly and negatively impact the bottom line of the company.

Availing of hardware support services from reputed MSPs significantly minimizes downtime and reduces business losses by keeping your system always online.

8. Cybersecurity Services

Cybersecurity Services


In this world of cyber uncertainty, cyber threats deeply impact the upstream, downstream and all the stakeholders of any business.

POV: To maintain the operational continuity and stay confident & innovative on ground, a managed Cyber Security Service is necessary.

A cyber security service provider not only helps the organization to manage cyber risks but also acts as a source of growth and opportunities in the market.

Enable your business to push beyond the limits as cyber security service protects your business and helps you unleash newer heights fuelled by trust, resilience, and agility.

Cyber Security Service Offerings

From fastest threat detection and respond strategy to zero-trust architecture, cyber security providers offer industry leading and advanced security strategies.

Have a look at the most common Cyber Security Service offerings that help you set priorities and accelerate your business transformation.

  • Managed threat detection and response strategy

Power of AI & ML is leveraged, and a data-driven approach is followed to pre-empt the cyber-attacks successfully.

  • Cloud Security

Managing both internal and external threats to SAAS data applications and other cloud system applications without any compromise on business goals.

Now say goodbye to all your security woes related to cloud transformation, cloud migration and transition between hybrid cloud models with managed cloud security services.

  • Cyber Analytics

Advanced anomaly detection, risk assessment, and advanced threat management using data analytics that ensures exhaustive and speedier search capabilities.

  • Zero Trust Architecture

Business steadiness is assured by implementing zero trust architecture.

It not only offers end-to-end security but also prevent phishing, malware attack, ransomware, and other data exfiltration attacks for both internal and external continuum.

How managed cyber security service helps the business?

Cyber Security Service providers have deep industry expertise as well as in depth cyber security knowledge that cure rate state-of-the-art cyber security solutions for your business.

  • From consulting to implementation and from development to managed services, cyber security solutions of offer holistic cyber security solutions that align with the business priorities.
  • The threats are anticipated, and right solution is drafted before any damage is done.
  • Zero delays and interruptions for data, products, and processes.
  • Significant cost savings in compliance and incident repairs.

9. Data Analytics Services


Data Analytics Services

Data analytics is all about collecting and analysing organisations data and driving insights through it.

Outsourcing these services to professional data analytics services companies enable the organization to harness the data in a expert way and discover new opportunities, smart business moves, higher profits and satisfied customers.

How Data Analytics Services help businesses get ahead of competitors?

Analysing the data generated by businesses (big or small) using traditional or advanced automated software help revealing better and valuable insights.

From identifying risks to introducing a new product, data analytics services offer a sure shot way to stand unrivalled and lead the market from the root level.

Have a look at some of the benefits of availing data analytics services:

  • Personalize the User Experience

Customer behaviour, expectations and other valuable insights can be obtained by analysing user data and creating comprehensive user profiles.

Further by clubbing these user profiles with AI/ML, personalised user experience can be delivered, and accurate predictions can be made.

  • Cost Savings

Significant cost savings can be made by using cloud-based data analytics services as they can store/process large amounts of data without requiring any additional hardware for storing/processing the same.

  • Better & Faster Decision Making

By using the state-of-the-art software, data analytics service companies help in real time analysis of the data.

This in-memory analytics enable the organisations to make fast, better, and informed decisions.

  • Streamline Operations

In businesses, such as e-commerce or retail, data analytics services help optimise inventory levels and ensure obtaining optimal supply even during the holidays, secular trends, seasonality etc.

  • Enhanced Security

By analysing the past audit logs, data breach and other past cyber-attack history can be used to locate security vulnerabilities and patch them up for a secure tomorrow.

Which Industries use Data Analytics Services?

From ecommerce and travel to hospitality and education, data analytics is no longer any option but has rather turned out to be an essential service for every industry to grow and stay agile.

Data analytics services help these companies to collect and analyse the user data and find out the problem areas and a best solution to fix them.

To meet the ever-changing demands of the user and do stay on the top of the industry trends, data analytics services are a must.

10. Network Support Services


Network Support Services

Digital Network is the communication backbone for every business.

But, traffic patterns, network architectures and workloads are changing with every passing day.

Managing network infrastructure increasingly requires more expertise, knowledge, and technology know-how than a normal in-house IT department.

Network support services providers work with the organisations to offer best possible solutions to keep their network ecosystem secure and 24/7 available.

With outsourcing, you’re able to focus on the core needs of to business and stay stress free from handling time consuming tasks like network health monitoring, troubleshooting, provisioning, or configuration.

What are the functions undertaken by a network support service provider?

A network support service provider ensures that the organisation’s network is productive, up to date and is always running.

Other functions include:

  • Detect, identify, and resolve network issues
  • Ensure operational continuity
  • Optimized user experience
  • Network health monitoring
  • No network congestion and free flow of traffic
  • Network design, deployment, testing & troubleshooting
  • Data backup and recovery

Why Do I need to Partner with a managed network support services provider?

Let’s have a look at benefits of outsourcing network support services:

  • Businesses can focus on their core services/products
  • Full-on Network security
  • Improved security and productivity at affordable costs
  • Less risks and saves network from getting compromised
  • Served by networking professionals
  • Round the clock availability
  • Better uptime
  • Minimized cost of operations

11. Information Security & GDPR


Information Security & GDPR

In today’s digital landscape, data and information security automatic of prime concern and compliance.

To ensure that customers data and privacy rights are safeguarded, General Data Protection Regulation or GDPR comes to play.

GDPR makes all the organizations in EU or other non-EU organizations that deal with EU markets and customers/data to comply with it.

The goal of GDPR is to organize and unify the way companies store, handle, process and collect sensitive information. Thereby, ensuring a high level of information systems security management.

POV: Being GDPR compliant ensures that your company follows top-notch and secure industry standards for data safety of all customers, users, vendors and even employees. 

GDPR Compliance Security Requirements

A few basic GDPR requirements that are enlisted in DPA 2018 (Data Protection Act) UK include:

  • Article 5

This clause ensures that personal data is collected and processed with utmost security levels including preventing threat against data breach, unlawful processing, accidental loss, or damage to the data.

  • Article 32

This clause ensures that the state of all the processing systems and services stand confidential, available, integral and resilient.

Proper and regular assessment, evaluation and tests are conducted to ensure the effectiveness of organizational and technical methods adopted to validate the security of data processing.

  • Article 33

This article related to implementing processes that will identify, detect, and investigate about any data breaches and report immediately to the relevant authority.

  • Article 35

All the processing operations need to undergo a Data Processing Impact Assessment (DPIA) to ensure that personal data is well protected.

How to get GDPR Compliant?

Partnering with a Managed Service Provides UK ensures 10X faster GDPR Compliance and 100% adherence to end-to-end cyber security requirements.

MSPs have the perfect team of information security analysts and compliance specialists that offer 24/7 monitoring of your networks as well as take care of end-to-end compliance.

Their managed cyber security services and network support services help:

  • Identify, detect and respond to threats pro-actively
  • Mitigate risks and security gaps to ensure business continuity and data protection
  • Boost Cybersecurity Resilience
  • Perform regular GDPR assessments and audits to rule out any deviations to the policies
  • Use state-of-the-art technologies to implement best data protection policies

12. Digital Transformation


Digital Transformation

Digitalization is no longer an option or luxury for the businesses. Rather it’s a must to survive, thrive and stay competitive in the industry.

Be it automation, cloud operations or DevOps, the strategy for digital transformation aims to align technology with customer and business needs.

A digital transformation consulting firm ensures that the transformations are cost-effective, incremental, scalable and sustainable.

A digital transformation consultant empowers the business to look beyond the possibilities, think innovative and integrate processes that add value to the business.

How a Digital Transformation consulting provider works?

A digital transformation consulting partner ensures that the transformation shall deliver a concrete impact while it delivers a cross-functional change.

The aim is to deliver a strategy digital transformation that is adaptable to the evolving digital markets and renders the business agile and resilient.

The modus operandi followed to leverage this digital advantage is:

  • Works on understanding business requirements, customer needs and markets
  • Assess current operations, existing business processes and other strategic digital transformation aspects
  • Evaluates opportunities and risks w.r.t. to digital transformation
  • Analyse the competitors & markets to set benchmarks that will separate the business from the peers
  • Draft perfect technological solution that suits the best and fits in the requirements such as company goals, growth, budget and that drives exponential value
  • Plan out milestones that aid in flawless execution of strategic digital transformation

Digital Transformation services

Digital transformation is the new obligation for any business to outpace the speed of disruption, stay future-proof and deliver compelling user experiences.

It’s like re-designing the business journey but in a digital format where the destination is “SUCCESS” for sure.

Have a look at the most common digital transformation services offered by most of the digital transformation companies.

  • UI/UX Development
  • Cloud Services
  • Advanced Networking Services
  • Web and mobile app development
  • SAAS and ecommerce platform development
  • CMS development
  • VR/AR Services
  • IoT (Internet of Things)
  • And much more!

13. Data Security


Data Security

Organizations large or small, are equally affected by hacking, data breach or any sort of malfunctioning leaving the business processes in compromised state.

It is imperative to avail data security services to protect data which is essentially the biggest asset for every business.

Incessant growth in data has led to higher security data breach for which every organization has to take additional measures.

Joining hands with MSP ensure professional and advanced level data protection and security services that is not possible for an in-house team to deliver that affectively and affordably.

Types of services covered in Data Security

Managed Data security services help optimize better control over the data using high-grade encryption technologies and other data prevention strategies.

Have a look at some of the major Data Security services offered by a managed service provider.

  • Data Backup & Restoration

To bolster business continuity data is backed up and system level integrations are made to ensure real-time restoration with minimum downtime.

  • Disaster Management

Advanced threat management techniques are deployed to ensure zero data loss in case of any natural or human -induced disaster.

  • GDPR

Complying to GDPR that the personal data of customers, employees or other critical data is secured, and proper measures are taken to tackle any sort of data breach.

  • Cyber Security

Stay vigilant and secure with advanced cyber security services that ensure operational efficiency and help you grab maximum of the new opportunities.

  • Anti-Virus Protection

Detect, mitigate and take action against malicious attacks and other external threats that may harm your network and other business systems.

14. Mobile Device Management


Mobile Device Management

With the growing WFH culture, remote working and BYOD (bring your own device) options have undoubtedly led to comfort zone but on the same side has increased the risks of cyber threats and other data and security breaches.

Mobile Device Management solutions help the organisations to track, monitor and secure mobile devices in the organizations network.

MDM is also known as enterprise mobility management or EMM.

Why organisations need a tailored MDM solution?

Apart from tracking the mobile devices for usage and security, companies need a customized MDM solution to:

  • Protect critical business data from loss, theft, or breach
  • To offer a best line of defence against external and internal security breach
  • Prevent the mobile device from logging into unknown Wi-Fi or VPN networks
  • Other devices such as printers call my scanners or desktop computers can also be protected using unified endpoint management
  • Streamlines deployment on all mobile devices irrespective of the operating system by creating a centralised approach manageable through cloud

Key benefits of including MDM solution into current organisation IT suite

For an efficient, productive, and secure mobile workforce and user base, MDM is a must.

The benefits of availing MDM services from a professional Managed service provider include:

  • End to end security that lowers the risk of hacking or any malware
  • Ensures that devices are always updated and proper backup is maintained over the cloud
  • 24/7 remote networking support is available
  • The mobile device can easily be tracked (geolocation as well as user Id)
  • Compliance regulations are met
  • Minimal intervention
  • Real time monitoring of compliance and operational status off the device

There are many solutions options available such as on premises, hybrid systems or cloud-based MDM solutions.

Depending upon your requirements, your mobile device management solution provider will help you determine the right technology strategy for your organisation.

15. Server Management


Server Management

Servers are the critical components of any ideal IT infrastructure as they are integral part of every business process such as web hosting, app functionalities, emails, data storage, etc.

In a nutshell, they are a network’s everything!

To maintain the optimal performance, maintenance and efficiency of these servers, they require continuous monitoring and management irrespective of the location of the servers (on premises, hybrid, cloud).

This is known as server management.

How server management services providers help make a difference?

Server management service providers not only ensure that servers are up and running all the time but also ensure that the organisation is able to focus on their core objectives.

Have a look at the rules and responsibilities of a service provider company.

  • Improved uptime and mitigating server downtime and slowdowns
  • Ensuring that underlying hardware and software stand updated
  • Troubleshooting and addressing technical issues in the real time
  • Monitoring and managing all the apps running on the server and analysing the data logs
  • Implement state-of-the-art cyber security solutions and back up & recovery systems.
  • Monitoring traffic for any malicious activity
  • Make sure that servers keep up with the growing market needs and business requirements

Benefits of availing server management services

Server management is not easy but needs a well dedicated team to perform all the server related tasks.

Also, the team needs to be exceptionally talented and proactive enough to deal with the daily evolving challenges.

To take the operational burden off from the inhouse team, most of the organisations avail managed server management services to stay high in the market.

Here are the benefits of availing server management services:

  • Professional and skilled team
  • 24/7 availability
  • No more in house dependencies and financial burdens to upskill the team regularly
  • Faster overall turn around
  • Real time monitoring ensures high productivity, efficiency and lower operational costs

16. Remote IT Support



While the world is moving ahead with globalization and industrial revolution 4, more and more remote opportunities are knocking the door.

While on the road to grab these opportunities, cyber threats and maintaining IT continuity are the biggest challenges.

Remote IT Support services ensures all your business goals are met as they proactively take care of all your IT management needs that include hardware, software, servers as well as mobile device management.

The roles and responsibilities of IT Support service provider

Remote Monitoring
  • Website, server, network monitoring
  • Monitoring for Cyber threats or other malicious attacks
  • Troubleshooting speed, boot-up and connectivity issues
  • Data backup and restoration
  • Server installation, deployment, and configuration
  • Server migration
  • Cloud enabled applications setup
  • Cloud migration
  • Remote desktop
Managed Services Support
  • IT consulting
  • Remote server management
  • Managed Network support
  • Managed security services

Benefits of Remote IT Support Services

Remote IT support services provider have highly skilled and well-trained professionals that provide you with world-class services that enable you to manage, monitor, secure and improve your IT.

Check out the benefits for your organization by availing these services:

  1. Immediate turnaround time to requests
  2. Stay focussed on the business and stay rest assured with the IT
  3. Improved productivity
  4. Improved Business continuity and reduced operational cost
  5. IT is well updated, secure, and maintained regularly
  6. Infuses ability to grow business without any hassle or fear

Bottom Line

IT Support is the backbone of any business that help stay “Available”, “Operational” and “Productive” all the time.

Searching Google for best IT support provider or a Managed Service Provider in UK? Pollysys is your ultimate pick.

Professional, efficient, reliable, cost-effective and accurate – this all sums up the quality of IT Support services offered by Pollysys.

In need to avail IT Support services or having questions in your mind? Reach out to Team Pollysys today at 02030034830 or drop a line at support@pollysys.com.

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